Regulation · Financial services · European Union

DORA compliance: ICT risk, incident reporting and third-party rules

DORA compliance means meeting the Digital Operational Resilience Act, which applies to EU financial entities since 17 January 2025. You need an ICT risk management framework, major-incident reporting within hours, resilience testing, a register of ICT third-party contracts, and contract terms that critical providers must accept.

Key takeaways

What you need to know about DORA

Five pillarsICT risk management, incident reporting, resilience testing, third-party risk and information sharing.
Board accountableThe management body owns ICT risk and must be trained on it.
Fast reportingMajor incidents need an initial notice within 4 hours of classification.
Suppliers feel itICT providers face DORA contract terms, and critical ones direct EU oversight.
Register yearlyThe register of information is reported to supervisors every year.

Who must comply with DORA?

DORA applies directly in every EU member state, so the question is whether your entity type is listed.

Banks and investment firmsCredit institutions, investment firms and trading venues.
Payment and e-money firmsPayment institutions, e-money institutions and crypto-asset service providers.
InsurersInsurance and reinsurance undertakings and larger intermediaries.
Funds and market infrastructureAsset managers, CCPs, CSDs and trade repositories.
ICT providers to financeThrough contracts, and directly if designated critical.

QULDEX helps here first: the readiness check shows where you stand before you commit budget.

What the law requires

What does DORA require?

DORA requires financial entities to manage ICT risk under board oversight, report major ICT incidents fast, test their resilience, and control ICT third-party risk through registers, contracts and exit plans.

Art. 5–16 Pillar 1

ICT risk management

A board-owned framework covering identify, protect, detect, respond, recover.

In QULDEX: Framework mapped to evidence
Art. 17–23 Pillar 2

Incident reporting

Classify incidents; report major ones within 4 h, 72 h and 1 month.

In QULDEX: Deadline timers per incident
Art. 24–27 Pillar 3

Resilience testing

Yearly testing of critical systems; TLPT every 3 years where required.

In QULDEX: Testing programme and results
Art. 28–30 Pillar 4

ICT third-party risk

Register of information, contract terms and exit strategies.

In QULDEX: Register and contract checks
Art. 31–44 Oversight

Critical ICT providers

Direct ESA oversight of designated critical providers.

In QULDEX: Provider status tracked
Art. 45 Pillar 5

Information sharing

Voluntary threat-intelligence sharing.

In QULDEX: Sharing arrangements recorded
Article explorer

Which DORA articles matter most?

These 24 articles carry the obligations most financial entities work on, grouped by pillar. Select any article to see what it requires, typical evidence and the matching ISO 27001, ISO 22301 or NIS2 reference.

Jan 2023DORA in force
Jan 2025applies
Apr 2025first registers
Nov 2025first CTPP list

Showing up to 6 per group. Search, filter, or open a group to see all 24.

ICT risk management 9

  1. Art. 5Governance and organisation

    The management body defines, approves and oversees the ICT risk framework and is ultimately responsible for it.

    In QULDEXBoard approvals and training are recorded as evidence.

    Typical evidence
    Board minutes, ICT risk training
    Maps to
    ISO 27001 5.1NIS2 Art. 20

  2. Art. 6ICT risk management framework

    Keep a documented framework of strategies, policies, procedures and tools, reviewed at least yearly.

    In QULDEXThe framework and its yearly review run as a recurring task.

    Typical evidence
    ICT risk framework, review record
    Maps to
    ISO 27001 6.1

  3. Art. 8Identification

    Identify and classify ICT-supported business functions, assets and dependencies, and keep the inventories current.

    In QULDEXAsset and dependency inventories link to each critical function.

    Typical evidence
    Asset inventory, dependency map
    Maps to
    ISO 27001 A.5.9

  4. Art. 9Protection and prevention

    Apply security policies, access controls, encryption and change management to protect ICT systems.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

    Typical evidence
    Policies, access reviews
    Maps to
    ISO 27001 A.5.15A.8.24

  5. Art. 10Detection

    Detect anomalous activity promptly, with defined alert thresholds.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

    Typical evidence
    Monitoring rules, alerts
    Maps to
    ISO 27001 A.8.16

  6. Art. 11Response and recovery

    Keep an ICT business continuity policy and response and recovery plans, tested regularly.

    In QULDEXContinuity plans and test results reuse ISO 22301 evidence.

    Typical evidence
    BCP, DR test reports
    Maps to
    ISO 22301 8.4ISO 27001 A.5.30

  7. Art. 12Backup and restoration

    Set backup policies and restoration methods, with segregated systems.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

    Typical evidence
    Backup policy, restore tests
    Maps to
    ISO 27001 A.8.13

  8. Art. 13Learning and evolving

    Review incidents and tests, run ICT security awareness and digital resilience training, including for the management body.

    In QULDEXLessons learned become CAPA items.

    Typical evidence
    Post-incident reviews, training records

  9. Art. 16Simplified ICT risk framework

    Small and non-interconnected investment firms and some other entities apply a lighter framework.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

Incident reporting 4

  1. Art. 17ICT incident management process

    Detect, manage, log and classify ICT-related incidents and notify them.

    In QULDEXEvery incident is logged with classification and owner.

    Typical evidence
    Incident log
    Maps to
    NIS2 Art. 23

  2. Art. 18Classification of incidents and threats

    Classify incidents by clients affected, duration, geography, data loss, criticality and economic impact.

    In QULDEXClassification criteria from the RTS are built into the incident form.

    Typical evidence
    Classification record

  3. Art. 19Reporting of major incidents

    Report major incidents to the competent authority: initial notification, intermediate report and final report.

    In QULDEXReporting deadlines (4 h / 24 h, 72 h, 1 month) are timers on each major incident.

    Typical evidence
    Incident reports
    Maps to
    NIS2 Art. 23

  4. Art. 19(2)Significant cyber threats

    You may voluntarily notify significant cyber threats.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

Resilience testing 3

  1. Art. 24Digital operational resilience testing programme

    Keep a risk-based testing programme as part of the ICT risk framework.

    In QULDEXThe testing programme is a schedule with results and findings.

    Typical evidence
    Testing programme

  2. Art. 25Testing of ICT tools and systems

    Run vulnerability assessments, scans, scenario tests, performance and penetration tests; test critical systems at least yearly.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

    Typical evidence
    Test reports
    Maps to
    ISO 27001 A.8.8

  3. Art. 26Threat-led penetration testing

    Entities identified by authorities run TLPT at least every three years, covering critical functions.

    In QULDEXTLPT scope, providers and remediation are tracked as an engagement.

    Typical evidence
    TLPT attestation

Third-party risk 6

  1. Art. 28ICT third-party risk

    Manage ICT third-party risk as part of the ICT risk framework, with a strategy and policy for critical services.

    In QULDEXEach provider is assessed and linked to the functions it supports.

    Typical evidence
    Third-party policy, assessments
    Maps to
    ISO 27001 A.5.19–A.5.22

  2. Art. 28(3)Register of informationRegister

    Keep a register of all ICT third-party contractual arrangements and report it to the competent authority.

    In QULDEXThe register is maintained in QULDEX and exported for the ESAs' templates.

    Typical evidence
    Register of information

  3. Art. 28(8)Exit strategies

    Have exit strategies for ICT services supporting critical or important functions.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

    Typical evidence
    Exit plans

  4. Art. 30Key contractual provisions

    Contracts must cover service descriptions, locations, security, access and audit rights, incident support and termination.

    In QULDEXContract clauses are checked against Art. 30 per provider.

    Typical evidence
    Contract clause checklist

  5. Art. 31Critical ICT third-party providers

    The ESAs designate critical providers, which then fall under direct EU oversight.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

  6. Art. 35Periodic penalty payments for CTPPs

    Lead Overseers can impose daily penalty payments of up to 1% of a critical provider's average daily worldwide turnover.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

Sharing and penalties 2

  1. Art. 45Information-sharing arrangements

    Financial entities may share cyber threat information within trusted communities.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

  2. Art. 50Administrative penalties

    Member States set administrative penalties and remedial measures; competent authorities can publish them.

    In QULDEXQULDEX gives this requirement an owner, evidence requests and a review date, and reuses ISO 27001 and ISO 22301 evidence where it fits.

Article numbers follow Regulation (EU) 2022/2554. Reporting timelines follow the incident-reporting RTS and ITS. Summaries are QULDEX paraphrases, not legal advice.

Compliance path

How do you get DORA compliant?

There is no DORA certificate. You build the ICT risk framework, set up incident reporting, test, and control third parties, then prove it to your supervisor. Entities still closing gaps typically need 4 to 9 months.

  1. Map critical or important functions

    Identify the business functions, ICT assets and providers that support them.

  2. Set the ICT risk framework

    Board-approved strategy, policies and tools for identify, protect, detect, respond and recover.

  3. Build incident classification and reporting

    Apply the RTS criteria and meet the 4-hour, 72-hour and one-month deadlines.

  4. Build the register of information

    Record every ICT third-party arrangement in the ESAs' templates and fix Art. 30 contract gaps.

    1–3 monthsRisk register →
  5. Run the testing programme

    Yearly tests of critical systems, and TLPT every three years if your authority requires it.

  6. Keep it running

    Every yearFramework review and register submission
    Every incidentClassification and reporting
    Every 3 yearsTLPT where required

DORA has applied since 17 January 2025. Durations are QULDEX planning ranges for closing remaining gaps.

Records to keep

Which documents does DORA compliance need?

Supervisors ask for these records in DORA reviews.

DocumentArticleWhere it lives in QULDEX
ICT risk management frameworkArt. 6Policy library
Digital operational resilience strategyArt. 6(8)Policy library
ICT asset and dependency inventoryArt. 8Risk register
ICT business continuity policy and plansArt. 11Evidence vault
Backup and restoration proceduresArt. 12Evidence vault
Incident log and major-incident reportsArt. 17–19CAPA automation
Testing programme and resultsArt. 24–25Audit workspace
TLPT attestation (if required)Art. 26Audit workspace
Register of informationArt. 28(3)Vendor register
Exit strategies and contract checklistArt. 28(8), 30Vendor register

Document names follow DORA and its technical standards; storage locations are QULDEX recommendations.

Time and cost

How long does DORA compliance take and what drives the effort?

Closing remaining DORA gaps typically takes 4 to 9 months. The register of information and contract remediation usually take longest, especially with many ICT providers.

Where the time goes

Function and asset mapping3–6 wk
ICT risk framework1–3 mo
Incident reporting4–8 wk
Register and contracts1–3 mo
Testing programmeYearly

Bars show the upper end of each range on one scale (9 months = full width); testing is continuous.

What changes the effort

  • ICT providers: every arrangement goes into the register
  • Critical functions: more functions mean more testing and exit plans
  • Group structure: registers are kept at entity and consolidated level
  • TLPT designation: adds a three-yearly threat-led test
  • ISO 27001 and 22301: their evidence covers much of pillar 1
Readiness check · 2 minutes

How ready are you for DORA?

Check these eight things first. Nothing you enter leaves this page.

Art. 5Has the management body approved the ICT risk framework and been trained?
Art. 8Are critical or important functions mapped to ICT assets and providers?
Art. 11Are ICT continuity and recovery plans tested?
Art. 18Do you classify incidents using the DORA criteria?
Art. 19Can you send an initial major-incident notice within 4 hours?
Art. 25Are critical systems tested at least yearly?
Art. 28(3)Is your register of information complete and submitted?
Art. 30Do ICT contracts include DORA's required terms?
Crosswalk

How DORA maps to NIS2, ISO 27001 and ISO 22301

DORA is the sector-specific law for finance, so it takes precedence over NIS2 for financial entities. ISO 27001 and ISO 22301 evidence covers much of its ICT risk pillar.

Resilience crosswalk

DORANIS2ISO 27001:2022ISO 22301Shared evidence
Art. 5 GovernanceArt. 205.1, 5.35.1Board approvals
Art. 6 FrameworkArt. 21(2)(a)6.16.1Risk framework
Art. 8 IdentificationArt. 21(2)(i)A.5.98.2Asset inventory
Art. 11 Response and recoveryArt. 21(2)(c)A.5.29–A.5.308.4Continuity plans
Art. 17–19 IncidentsArt. 23A.5.24–A.5.268.4.3Incident log
Art. 25 TestingArt. 21(2)(f)A.8.88.5Test reports
Art. 28 Third partiesArt. 21(2)(d)A.5.19–A.5.228.3Vendor register

Indicative mapping for planning, not legal advice. DORA vs NIS2 is compared in full on the blog.

Where QULDEX fits

How QULDEX runs DORA from register to supervisory review

QULDEX is DORA compliance and audit management software built from EGV Group's audit delivery, used by financial entities, their advisors and the internal and external auditors who test them. Pick your role to see who does what.

For banks, insurers, payment firms and investment firms.

  1. MapMap critical functionsFunctions linked to assets and providers
  2. FrameworkApprove the frameworkPolicies with board approval records
  3. IncidentsClassify and reportIncident log with RTS criteria and timers
  4. Third partiesKeep the registerRegister of information with exports
  5. TestingRun the programmeTesting schedule with results
  6. SupervisionAnswer the supervisorControlled evidence sharing
Without one systemWith QULDEX
Register built in spreadsheets each springA live register of information
Incident deadlines tracked by handTimers on every major incident
Contracts checked onceArt. 30 terms tracked per provider
DORA and ISO run separatelyOne programme mapped to both
10+years of audit delivery500+audits deliveredBoth sidesof the audit on one platformRBACand a full audit trail on every action
FAQ

DORA questions people ask

When did DORA start to apply?

DORA entered into force on 16 January 2023 and has applied since 17 January 2025 across the EU, without national transposition.

What are DORA's incident reporting deadlines?

An initial notification within 4 hours of classifying an incident as major and no later than 24 hours after becoming aware of it, an intermediate report within 72 hours, and a final report within one month.

What is the DORA register of information?

A register of every ICT third-party contractual arrangement, kept at entity and group level in the ESAs' templates and submitted to the competent authority each year.

Does DORA apply to ICT providers?

Indirectly through contracts with financial entities, and directly for providers the ESAs designate as critical, which fall under EU oversight. The first list of 19 critical providers was published in November 2025.

What are the penalties under DORA?

Member States set administrative penalties for financial entities. Critical ICT providers can face periodic penalty payments of up to 1% of average daily worldwide turnover.

Sources

References

  1. Regulation (EU) 2022/2554 (DORA). eur-lex.europa.eu
  2. Commission Delegated Regulation (EU) 2025/301 on major-incident reporting content and timelines. eur-lex.europa.eu
  3. ESAs list of designated critical ICT third-party providers, Nov 2025. eiopa.europa.eu / eba.europa.eu / esma.europa.eu
  4. ITS on the register of information, Commission Implementing Regulation (EU) 2024/2956. eur-lex.europa.eu
  5. ISO/IEC 27001:2022 and ISO 22301:2019. iso.org

Reviewed by

Ankit Tiwari

Framework reviewer · QULDEX

Reviewed this page against Regulation (EU) 2022/2554 and its technical standards: pillars, reporting deadlines, the register and penalties.

Page history
  • : Page first built: article explorer by pillar, reporting deadlines, register and readiness check

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